FAQs

The following questions are commonly asked of SMOA staff and questions directed at our Gate House. Included are management and staff’s responses.

GATE STAFF/ENTRY INQUIRIES:

Why is the flag at the gate at half-mast? 
The gate staff receives notifications from the State of Arizona website notifying those who are interested as to when and why the flag at the capital will be at half-staff. Click HERE for a link to that website. 

Do Trident Security Agency employees have arrest authority?
No, Trident Security Agency employees are not police officers, nor do they have any law enforcement authority. Any duties performed by a Trident Security employee shall be performed in the capacity of a private citizen.

What is the main purpose/role of Trident Security Agency at Superstition Mountain?
Trident's role is to control access to the community and to continually deter, detect, observe and report via patrol services.

I’ve got friends from out of town visiting and I just want to show them where the LPGA played. Can we just drive around?
We're sorry but since this is a private community, many residents would be uncomfortable if we allowed that.


Can Trident Security Agency employees be in possession of a firearm while on duty?
No, Superstition Mountain is an unarmed post. 

I would like information regarding Club Membership. With whom should I speak?
Thank you for your interest. You should contact membership services at the Superstition Mountain Golf and Country Club. They can be reached at 480.983.3200.

Where would I find something I lost while golfing last week?
If it is not at the main gate, and if the item was eventually found, it would have been taken to the Club Concierge. Call 480.983.3200.

My husband/wife is working at a construction site and asked me to meet him/her for lunch. Can I come in?
We're sorry, but visitors are not allowed on the construction sites. Ask them to to pick up their lunch at the main gate. Please note that the rear gate off of Don Donnelley is closed, and all traffic must enter through the main gate on Superstition Mountain Drive.

Who do I need to see to get a new decal sticker?
Club members, who are not Owners in Superstition Mountain, should consult the Club Concierge. Property Owners should request stickers at the Carriage House.

I’m having a party this weekend. What is the best way to get my visitors authorized?
You should provide your guest list directly to the main gate or via emailing SuperstitionSTAFF@trident-security.com. 

Can I go to the Pro Shop to return some items I purchased last week when I was playing golf here with a member?

You will need to contact the Pro Shop for authorization, and you may have to return when you are accompanied by the Club Member.

May I pay Gate House staff to watch over my house separately from their job at the Gate House?
No. Trident Security employees are not permitted to provide “individual” services on their own. This would be a violation of Trident Security Agency policy and procedures. 

Can we have packages, FEDEX, UPS, etc. dropped off at the main gate for us to pick up later?
No. Due to potential liability issues this service is not permitted.


SMOA MANAGEMENT INQUIRIES - LANDSCAPING

I do not like this plant/ location/ etc. - can you move it and install something different?
With rare exception, the Association will  not remove healthy plant material based solely on owner preference. If you feel there is a specific concern that needs to be brought to the Association's attention, please email Kevin at KWiegel@ccmcnet.com 

I would like to have my plants trimmed a certain way, is that possible?
Typically, the answer is no. DLC, the landscape vendor, is contracted to perform maintenance on all 225 lots based on a “shaped” look which is why the plants are rounded and sheared in most cases. Having special requests from each lot would not only necessitate an increase in labor and time, it would also be detrimental to the uniform look of the benefit villages.

I have fewer plants in my yard than my neighbors, can I get X number of plants installed? 
DLC has been instructed to assess these types of requests by looking at adjacent home sites to determine an average number of plants, and then proposing appropriate plant material and density at the next weekly landscape meeting for consideration. 

I would like to pay to install/ remove/ replace a plant that is located on or near my property – is this possible? 
The current policy that governs such landscape requests was adopted in January of 2014 and is called the Common Area Alteration Policy. While it is the desire of the Owner’s Association for all owners to be satisfied with their landscaping maintenance, this policy was adopted to formalize the process for such requests and to make sure that such requests conform to the uniform look of the villages. This process also requires the informed consent of neighboring owners within 100 feet of the proposed change and is therefore used infrequently.